Terms and Conditions

Clear rules for users and pandits

These Terms and Conditions govern use of Puja Partner by users who book poojas and by pandits who offer services, including bookings, payments, refunds, wallet, verification, punctuality, and Pandit Network.

Last updated: July 17, 2026

For Users

Booking, payment, refunds, start/end approval, samagri, and reviews.

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For Pandits

Verification, punctuality, penalties, earnings, payout, and Pandit Network.

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Platform Rules

Acceptance, safety, maintenance, liability, and governing law.

Read section

Related policies

Please also read our Privacy Policy and Refund Policy. Together they explain how data is handled and how refunds to wallet are processed.

User Terms

Terms for users booking a pandit

Eligibility and account

You must provide accurate name, email, phone, address, city, state, and a valid 6-digit pincode, including latitude and longitude where required for registration or booking.
You must verify your email and keep login credentials secure. You are responsible for activity under your account.
Passwords must meet platform rules (at least 8 characters with a letter and a number).
Do not create fake accounts, abuse referral codes, or submit another person’s details without permission.

Booking a pooja

Select a valid pandit, pooja/ritual, date, time, service option (with or without pooja samagri), price, and service address before confirming payment.
Bookings must be scheduled at least 24 hours before the pooja start time. Same-day or short-notice bookings may be blocked.
For muhurat-based poojas, the selected muhurat must still be available when the booking is created.
For regular schedule-based poojas, the slot must fit the pandit’s weekly availability and the listed duration.
Review samagri lists, inclusions, exclusions, devotee limits, language, pooja style, and notes before you pay.

Payments, wallet, and refunds

Pay through supported Razorpay methods, your Puja Partner wallet balance, or a supported combination of both.
A booking is treated as paid only after payment verification succeeds and a booking payment ledger entry is recorded.
Wallet balance may receive refunds, referral rewards, and other approved credits, and may be used for eligible future bookings.
Users cannot self-cancel a booked pooja in the current product flow. For exceptional cases, contact support for admin review.
If the assigned pandit cancels an eligible paid booking, the remaining refundable paid amount is credited to your wallet.
If a booking is auto-cancelled because the pandit did not respond before the 24-hour cutoff, eligible payments are refunded to your wallet.
Admin refunds cannot exceed the remaining paid amount that has not already been refunded. See our Refund Policy for details.

Start, completion, and reviews

Approve start only when the pandit has arrived and the pooja is ready to begin; approve end only when the service is actually complete.
You may reject start or end approval with a reason if the requested stage has not happened correctly.
OTP or confirmation steps may be required for arrival or completion workflows where enabled.
Reviews and ratings are allowed only for completed poojas. Pending, cancelled, or incomplete bookings are not eligible.
False approvals, abusive reviews, or misuse of the booking workflow may lead to account restrictions.

User responsibilities

Keep the venue accessible and ready at the booked time, including entry instructions and a reachable phone number.
Arrange user-side samagri when your selected service option requires you to bring items.
Treat pandits respectfully. Do not ask them to move payment or booking records outside Puja Partner after connecting through the platform.
Do not submit fake bookings, false refund claims, unlawful content, or misleading personal information.

Pandit Terms

Terms for pandits and experts

Verification and public profile

Provide truthful personal, Pathshala/training, address, location, service area, experience, language, and expertise details.
Expert features may require email verification, admin approval, completed onboarding, profile photo, and KYC review. Pending experts may have limited access until approved.
Aadhaar front, Aadhaar back, PAN, and bank or UPI payout details are required before withdrawals are enabled.
Changing sensitive KYC, bank, or compliance information may move verification back to pending until admin review is complete.
Public profile details, pooja services, pricing, samagri information, ratings, city, and service areas may be shown to users.

Availability, acceptance, and punctuality

Keep weekly availability, active status, and service areas (within platform limits) accurate.
A maximum of 3 availability slots per day may be saved, and slots on the same day must be at least 1 hour apart.
Once a booking is assigned or accepted, arrive on time, prepared, and able to perform the selected pooja.
If a booking remains pending expert response and reaches the 24-hour cutoff before the pooja, the system may auto-cancel it.
On expert-pending auto-cancellation after user payment, the user is refunded to wallet and you may be charged a penalty equal to 50% of the booking amount.
Repeated late response, late arrival, no-show, cancellation, or valid user complaints may affect visibility, wallet balance, verification, or account status.

Pooja service listings

Maintain accurate pooja names, descriptions, duration, pricing with and without samagri, required items, images, benefits, and notes.
If a service requires a specific muhurat, keep muhurat dates and start times accurate and available.
Clearly describe what is included and what is not included so users can prepare correctly.
Inactive or deleted services may not be bookable. Puja Partner may hide or restrict inaccurate, unsafe, misleading, duplicate, or non-compliant listings.

Start, completion, earnings, and payouts

Request start approval only when ready to begin, and end approval only after the pooja is complete.
Earnings are credited after completion through user end-confirmation or an approved completion workflow.
Net earning is the gross booking amount minus the configured platform commission.
Your wallet may include booking earnings, referral rewards, plan purchases, penalties, withdrawal holds, and payout outcomes.
Payout requests require sufficient balance, approved verification, payout method, bank or UPI details, Aadhaar front/back, PAN, and no existing pending payout request.
Admins may approve, reject, or complete payouts. Balance remains in the wallet ledger until payout completion.

Cancellation and emergency replacement

Pandit cancellation marks the booking cancelled/rejected and may refund the user for any remaining refundable paid amount.
Cancel only for genuine unavoidable reasons and provide a clear reason.
Emergency replacement flows may allow another approved pandit to respond to an open replacement request.
Responding to an emergency or help request means you are genuinely available for that time, place, and ritual.

Pandit Network

Pandit Network is for verified pandits to request help, publish availability, view nearby opportunities, and respond to emergency needs.
Access may require a recharge plan. Current plans: Monthly ₹99 (30 days), Half Yearly ₹499 (180 days), Yearly ₹999 (365 days).
Recharge validity stacks from current expiry when an active plan exists, or from purchase date when none exists.
Plan payments may use expert wallet, Razorpay, or a supported combination.
Help requests must include accurate ritual, location, date/time window, number of pandits, contact number, and dakshina where applicable.
Accepting a help request creates a pending response until the requester confirms; confirmation may reveal contact details and lock the opportunity.
Availability and festival posts must be truthful and should be updated or allowed to expire when no longer valid.

Platform Terms

Rules for everyone on Puja Partner

Acceptance of these terms

By creating an account, browsing authenticated areas, booking a pooja, listing services, or using Pandit Network, you agree to these Terms and Conditions, the Privacy Policy, and the Refund Policy.
If you do not agree, do not use Puja Partner.
Puja Partner is a technology platform that connects users with independent pandits. Pandits are responsible for the ritual services they provide unless the law or a specific written statement says otherwise.

Account safety and prohibited conduct

Do not impersonate others, create fake accounts, abuse referrals, manipulate ratings, harass users or pandits, or use the platform for unlawful activity.
Do not move a platform booking or payment outside Puja Partner after discovering or connecting through Puja Partner.
Do not upload unlawful, misleading, or infringing content, or misuse KYC, payment, or location features.
We may suspend, restrict, deactivate, or investigate accounts that create safety, fraud, payment, quality, or compliance risk.

Notifications, maintenance, and service changes

We may send booking, payment, refund, wallet, reminder, verification, Pandit Network, referral, and service notices by app, email, push, or other supported channels.
Realtime events may be used for start/end approval, booking status, wallet updates, and network updates.
During maintenance mode, payments, bookings, and some login or mutating actions may be temporarily paused for non-admin users.
Prices, availability, platform fees, plans, visibility rules, and workflows may change as the service evolves.

Liability, disputes, and governing law

To the extent permitted by law, Puja Partner is not liable for ritual outcomes, personal disagreements at the venue, or issues caused by inaccurate information you or another party submit.
If a technical error, duplicate ledger entry, payment mismatch, or incorrect booking state occurs, we may correct records after review.
Admin decisions may be required for refunds, payouts, verification, disputed bookings, misuse, and exceptional cases.
These terms are governed by the laws of India. Subject to applicable law, courts in Surat, Gujarat shall have jurisdiction for disputes arising from use of the platform.
For questions or disputes, contact support before escalating. We will try to resolve booking, refund, verification, and payout issues in good faith.

Contact

For questions about these terms, booking disputes, refunds, verification, or payouts, contact hello@pujapartner.com or +91 93277 23447. Puja Partner operates from Surat, Gujarat, India.