Refund Policy
Refunds for pooja bookings
Puja Partner keeps refund decisions tied to booking status, verified payment records, wallet ledger entries, and admin review where required.
Refunds are based on verified paid booking ledger entries and cannot exceed the remaining paid amount that has not already been refunded.
When a pandit cancels an eligible paid booking, the platform credits the refundable amount to the user's wallet.
If a booking is auto-cancelled because the assigned pandit did not respond before the 24-hour cutoff, eligible user payments are refunded to wallet.
Admin-reviewed refunds may be full or partial depending on booking status, payment records, dispute details, and service progress.
Completed bookings are normally not cancelled, but exceptional refund cases can be reviewed by support or admin.
Wallet credits, referral rewards, penalties, platform commissions, payout records, and payment references may remain in the ledger for audit and reconciliation.